Call Centre & Retail – A Thankless Job


Do you know that call centres and retail industry have the highest turnover rate each year? Like the title, it is a thankless job that hardly anyone appreciates, it is low paying too. You hardly see any kids who will pen down their ambition as a customer service officer in America Express or a sales associate at H&M. More likely, these jobs are filled by students on summer breaks or someone who is in between jobs, looking for a breakthrough. You may place waitressing in a restaurant or a bar as a thankless job, however, you usually will tip a server but you’ll never tip a retail sales associate.

I have been in all 3 jobs. A summer job as an apprentice bartender when I was a student. Sales associate in a jewellery store when I was 22. I was 14 years old when I was a telephone operator in…

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